Funny Face Swap Me Terms and Conditions

Updated September 17, 2020

Terms and Conditions (“T&C”) governs your access and use of Funny Face Swap Me — GIF Maker App (“App”) and all other products, services, features, content or applications that link to this App (together with the App, the “Services”) offered by Banuba (Cyprus) Limited ( “Banuba”, “we”, “us” or “our”).

These T&C is a legally binding contract between you and Banuba for your use of the Services and/or the App.

Using the App, you agree to be bound by these T&C. From time to time, we may modify or update these T&C, effective upon posting through the App. If you use the App after any such change, you accept these T&C as modified. These Terms do not alter in any way the terms or conditions of any other agreement you may have with Banuba for products, services or otherwise.

Providing our Services requires collecting and using your personal information. The Privacy Policy, which is the integral part of these T&C, explains how we collect, use and share information. It also explains the ways you can control your information access.

Definitions & Interpretations

·       «Banuba» means Banuba (Cyprus) Limited incorporated and registered in Republic of Cyprus with company number 377250 whose registered office is at at 6 Ioanni Stylianou, Floor: 2nd, Flat/Office: 202, Nicosia, 2003, Cyprus

·        «Device(s)» means any application access devices, including but not limited to personal computers, laptops, mobile telephones, tablets, personal digital assistants, PDA telephones employed for the use of and access to Banuba mobile App.

·        «Intellectual Property Rights» mean all copyright and rights in the nature of copyright, design rights, patents, trade marks, database rights, applications for any of the above, moral rights, rights in confidential information, know-how, domain names, future intellectual property rights and any other intellectual or industrial property rights (and any licences in connection with any of the same) whether or not registered or capable of registration and whether subsisting in any part of the world.

·        «Services» mean services of Banuba mobile Apps and/or site.

·   «Website» or «Site»” means websites.

1. Eligibility & Acceptance

The App and/or Services are not targeted towards, nor intended for use, by anyone under the age of 16. A USER MUST BE AT LEAST AGE 16 TO ACCESS AND USE THE SERVICES.  

If You are younger than 16 years, you can only access or use our App, if your parent(s) or legal guardian have/has reviewed this Agreement and allowed you to access and use our App and Services. Banuba may require adequate proof of your identity and age and consent from a parent or guardian at any time.

This T&C shall take effect immediately upon your first use of the App and the Services. If you use more than one App covered by these T&C, you are expected to agree and accept these T&C each time using a new App.

You further acknowledge that your failure to comply with these T&C may result in disqualification and/or legal action against you as deemed appropriate and as more particularly detailed below.

2. Acceptable Use

You shall at all times comply with the laws that govern you and that you have the complete legal right to use the App and the Services. Any use of the Services is at your sole option, discretion and risk and may only be for lawful purposes. By using the Services, you acknowledge that you do not find the Services to be offensive, objectionable, unfair, or inappropriate in any way. You acknowledge and represent that you will not use any of the Apps to induce violence.

You do not need to open an account or otherwise register within the Apps or the Site in order to use the App and the Services.

You warrant and undertake that you shall not use or access the Services or the App for any unlawful purpose under any law that is applicable to you or that is prohibited by or in breach of these T&C. In addition you warrant as a condition of use of the Services that:

(a) You are 16 years old or older

(b) You are using the Services solely for your own personal use and are acting in your own legal capacity and not on behalf of another person or company;

(c)     Your use of the Services is at your sole discretion and risk;

(d) You will not conduct criminal or other unlawful activities through Banuba mobile App and the Site and you shall not allow other persons to use Banuba mobile App installed on your Device for any unlawful activities under any law applicable to you or us;

(e) You will not solicit or in any way seek to obtain any information, including personally identifiable information, relating to other users;

(f) You will not intercept or monitor, damage or modify any communication which is not intended for you;

(g) You will not upload or distribute any software program, file or data that contains viruses, spiders, robots, worms, trojan-horse or any code or instructions which are corrupted or may negatively affect the Services performance;

(h) You will not impact or attempt to impact the availability of the Services, with a denial of service (DOS) or distributed denial of service (DDoS) attack or use the Services in a way that could damage, disable, overburden, or impair its functioning;

(i) You will not attempt to modify, decompile, reverse-engineer or disassemble Banuba mobile App in any way;

(j) You will not post, submit or transmit, including with using masks or video effects, through Banuba mobile Apps any unlawful, harassing, abusive, threatening, libellous, defamatory, obscene, indecent, inflammatory, racially or ethnically objectionable, pornographic or profane material, material containing nudity or sexual content, or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law to Us, to any other users of Services or to any other third parties;

(k) You will not sell or otherwise transfer your profile;

(l) You will not use any information obtained from the Services in order to harass, abuse, or harm another person;

(m) You will not initiate and/or engage in surveys, contests, chain letters or post/transmit «junk mail», «spam» or any unsolicited mass dissemination of email against (or relating to) us or other users;

(n) You will not use any Content that is subject to any third party proprietary rights, unless you have a license or permission from the owner of such rights;

(o) You will not interfere with any other party’s use and enjoyment of the Services;

(p) You will not submit, post, upload or grant гs access to any information or material that infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, or other Intellectual Property Rights;

(q) You will not encourage or promote any activity that violates these T&C.

When the Services are used in the manner or for purposes, which can be considered illegal, or violating third parties’ rights or with other violations the User will be solely responsible for any and all legal consequences of such usage. If You see content that violates the restrictions set out above, please contact us at [email protected]

We do not guarantee that Banuba mobile App can be used on any particular device or with any particular service plan.

3. Banuba’s Proprietary Rights

Unless otherwise provided, the App and the Services and all content and other materials therein, including, without limitation, all copyrights, trade secrets, patents, trademarks, domains and other Intellectual Property Rights in and to the App and the Services, interface, design, features and functionality, any information, images, photos, videos, video effects, communications, logo, text, graphics, information, data, software, sound files, other files and the selection and arrangement thereof are the property of Banuba or our respective licensors.

You do not gain any rights to the Services due to using it. For the purposes of adding content to our App we may engage suppliers. If we do so, We will let You know and make available any references to information of high importance. Currently we use GIPHY SDK in GifYou. GIPHY SDK allows us to support timely update and variety of the content. Use of GIPHY SDK is covered by GIPHY Terms of Service available here:

For the purposes of adding content to our App we may engage suppliers. If we do so, we will let you know and make available any references to information of high importance. 

4. User Content

User Content means any and all content that you upload, distribute, or otherwise provides via any App or Site. By using the Services, you represent and warrant that you are the author and copyright owner and/or proper licensee with respect to any hosted content uploaded and linked by you.

You further represent and warrant that no such content violates the copyright, trademarks or other Intellectual Property Rights of any third party or violates the right of publicity and/or invade the privacy through misappropriation of name or likeness. If you use another party’s material, you must obtain prior authorization. Hereby you agree to indemnify us for all claims resulting from your content. 

You represent and warrant that your Content is not subject to any confidentiality obligations and that you own and control all of the rights to your Content, have the lawful right to distribute and produce your Content, or otherwise have the right to grant the rights to Banuba that you grant herein. Banuba claims no ownership or control over your Content, except as otherwise provided herein, in the App or in a separate agreement. You retain your ownership rights in your Content. However, by submitting or posting your Content, you grant us and our designees a worldwide, perpetual, irrevocable, non-exclusive, fully-paid up and royalty free license to use, sell, distribute, publicly display, reproduce, modify, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, publish, license or sub-license the your Content. This license is for the limited purpose of operating, developing, providing, promoting, protecting and improving Banuba mobile App, as well as researching and developing new ones.

User content posted/uploaded on, shared, transmitted through, or linked from Banuba mobile App is your individual responsibility. You assume all risks associated with the use of your Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your Content that makes you or any third party personally identifiable. You may not state or imply that your content is in any way provided, sponsored or endorsed by Banuba. Banuba is not obligated to backup any user content and user content may be deleted at any time. You are solely responsible for creating backup copies of your content if you desire.

Posting User Content, you hereby release Banuba and its agents and employees from any claims that such use, as authorized above, violates any of your rights and you understand that you will not be entitled to any compensation for any use of your Content.

If your work has been copied and posted in Banuba mobile App in a way that constitutes copyright infringement, please, notify us via e-mail [email protected] accompanying corresponding content. We will take such action (if any) that we in our absolute discretion deem appropriate.

If we receive a notification from another user or any third party that your content contains any materials infringing Intellectual Property Rights of any party we reserve the right to delete such content from Banuba mobile App without any notification to you and/or take such action that we in our absolute discretion deem appropriate in order to cease corresponding infringement. You hereby also acknowledge and agree that Banuba is entitled to notify of the infringement the owner of corresponding Intellectual Property Rights infringed. 

Banuba has the right to monitor all activity and edit or remove any your Content that in our opinion violates Intellectual Property Rights of any party or these T&C without prior notice to you. Since we do not review all content expressed or made available via the Services, we cannot guarantee that it will always conform these T&C, including accuracy, integrity or quality of such content. As a result, we cannot and do not take responsibility for any content that others provide through the Services. You understand that by using the Service, you may be exposed to Content that is offensive, indecent or objectionable.  Under no circumstances shall Banuba, its shareholders, directors, officers, affiliates or employees be held liable for any loss or damage caused by your reliance on information obtained through while using Services. It is your sole responsibility to evaluate the information, opinion, advice, or other content available.

5. User License

We grant you a personal, non-transferable and non-exclusive, limited and revocable license to use Banuba App and Services for your personal, non-commercial use in accordance with these T&C. All rights not expressly granted are reserved. 

You are granted only a limited, non-exclusive, non-transferable, non-assignable right to use a Banuba App and Banuba App content; no ownership interest in the Banuba App is transferred to you. For usage Banuba mobile App in commercial purposes, please contact us via email [email protected] 

Banuba may make available to you various content via the App and Site, including any software, images, pictures, graphics, photographs, animations, audio, visual, audiovisual works and text or other content (“Content”). The Content is the property of Banuba or our suppliers, and you do not gain any rights to the Content due to using the Apps or the Site.

The rights granted to you under this T&C are subject to the restrictions, where you are not permitted to, and you agree not to permit or authorize others to: (a) copy, reproduce, modify, reverse engineer, create derivative works from or distribute Banuba mobile App or any part thereof, including but not limited to Banuba App content, or Site, or any copy, adaptation, transcription, or merged portion of it; (b) decode, disassemble, decompile or otherwise translate or convert Banuba mobile App or the Site; (c) distribute, publicly display and broadcast the Apps or the Site; (d) sell, transfer, license, distribute, loan, lease, assign, rent, or otherwise sublicense Banuba mobile App or Your access to the App or the Site; (e) use the Services or the Content for any purpose other than Your personal use; (f) remove, alter, or obscure any copyright, trademark, attribution and any other proprietary notices from the Apps or the Site or the Content.

6. Banuba’s Licence

You hereby grant us a non-exclusive, worldwide, perpetual, royalty-free, fully paid, transferable, sublicensable right to use, modify, reproduce, distribute, prepare derivative works of, display, perform and otherwise fully exploit such Content (including all related intellectual property rights) in connection with the Services and our business. You promise that you have all rights to grant such license to us without infringement or violation of any third party rights. 

Except for content that is in the public domain or content that you have permission to use in connection with your use of the Services and in compliance with these T&C, you shall not copy, modify, publish, transmit, distribute, perform, or display any content, nor shall you sell, license, rent, or otherwise use or exploit any content for commercial use or in any way that violates any third party right.

7. Ads

Sometimes you might see advertising available via suppliers we engage for providing Services to You. When you access or use any App, it may display an ad, e.g. banners, rewarded videos and/or interstitial ads.

8. Feedback

Submitting your Feedback, you grant Banuba and its designees a worldwide, perpetual, irrevocable, non-exclusive, fully-paid up and royalty free license to use, sell, reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, publish, license or sub-license the Idea and shall be entitled to the unrestricted use and dissemination of Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. By submitting your Feedback, you hereby release Banuba and its agents and employees from any claims that such use violates any of your rights.

For the purposes of this clause, apart from your content you provide, you may submit questions, comments, feedback, suggestions, improvements, ideas for new products, technologies, promotions, product names, product improvements (“Feedback”). If you send any Feedback to us through Banuba mobile App or Site, you acknowledge and agree that we shall not be under any obligation of confidentiality with respect to the Feedback and you agree that Banuba shall have the right to use such Feedback and related information in any manner it deems appropriate. Please do not send us Feedback if you expect to be paid or want to continue to own or claim rights in it.

9.  Third Party Services.

You may be able to link to third party websites, services or resources (collectively, “Third Party Services”) on the internet, and some Third Party Services may link to the Services, We do not control Third Party Services in any way, and you acknowledge and agree that we are not responsible or liable, directly or indirectly, for the content, functions, legality or any other aspect or materials of any Third Party Services, or for any damage or loss in connection with your use of any Third Party Services. We encourage you to review the terms of service and privacy policy of any such Third Party Services.

We are providing the links to websites to you only as a convenience, and the inclusion of any link does not imply endorsement by us of its operators.

The operators of these websites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

10. Indemnification

You shall defend, indemnify and hold harmless us, our affiliates and each of our and their respective employees, contractors, directors, suppliers and representatives from all liabilities, claims and expenses, including reasonable attorneys’ fees, that arise from or relating to: (i) your use of the Services, (ii) User Content, or (iii) your violation of this Agreement, (iiii) violation by you of any law or any third party rights, including Intellectual Property Rights. Banuba reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify Banuba and you agree to cooperate with our defence of these claims. You agree not to settle any matter without the prior written consent of Banuba. Banuba will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Without prejudice to any other rights contained in these T&C, if you breach in whole or in part any provision contained in these T&C we reserve the right to take such action as we see fit, including terminating these T&C, immediately blocking your access to the Services, and/or taking legal action against you. You are responsible and liable for all activities that take place through the App installed on your Devices.

We will not be liable for any loss that you may incur as a result of someone else using the App installed on your Devices, either with or without your knowledge. In addition, you may be held liable for any losses incurred by us or another party due to someone else using the App installed on your mobile Devices.

11. Disclaimers and Limitation of Liability

Under no circumstances, including negligence, shall we be liable for any damages or losses, without limitation, that are deemed or alleged to have resulted from or caused by the Services, including without limitation delays or interruptions in operation or transmission, communications, lines failure, any person’s use or misuse of the Services, any errors or omissions in Content, or viruses or bugs in the Services or any loss or damage of any kind incurred as a result of the use of the Services or Apps or Content. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP AND CONTENT ARE PROVIDED TO YOU «AS IS» AND WE PROVIDE YOU WITH NO WARRANTY OR REPRESENTATION WHATSOEVER, EXPRESSED OR IMPLIED, REGARDING THEIR QUALITY, SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, FITNESS FOR PURPOSE, COMPLETENESS OR ACCURACY. NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK.

To the maximum extent permitted by applicable law, under no circumstances, including negligence, shall we, our related corporations, shareholders, affiliates, partners, officers, employees and agents be responsible or liable for any damages, losses or expenses, including without limitation direct, indirect, consequential or special damage or economic loss arising from or in connection with your access, loading, installation or use of Banuba mobile App regardless of whether we have been advised of such a possibility or not. In no event shall our total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of one hundred dollars ($100.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

For the avoidance of doubt, we further disclaim any and all warranties, representations and responsibilities in respect of any aspect of the Services which may be provided by third parties, including but not limited to telecommunication providers, and shall not on any account be liable for any default, breach or inaction of such third party partners.

You hereby acknowledge and agree that all disclaimers and exclusions of liability contained in these T&C represent a fair and reasonable allocation of the risks and benefits of these T&C, taking all relevant factors into consideration. You further agree that these disclaimers and limitations shall be enforceable to the extent permitted by applicable law. 

12. Tracking Technologies

In operating the Services, we may use tracking technologies such as cookies to recognize your browser, learn more about your interests, provide you with essential features and services and for additional purposes, including:

You are free to delete any existing cookies at any time. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

Due to using Google Analytics certain data is gathered automatically, such as Internet protocol (IP) addresses, browser type, referring/exit pages, operating system and/or clickstream data.

13. Social Widgets

Our Site includes Social Media Features, such as links to social networks like Twitter, LinkedIn, YouTube and Facebook. Your interactions with these features are governed by the privacy policy of the company providing the service.

14. T&C application

Banuba reserves the right to amend these T&C or any part thereof at any time. It is your responsibility to check these T&C from time to time to ensure that you agree with them and your continued use of the Services will be deemed to be your acceptance of any amendments to these T&C. If you do not accept these T&C following an amendment, do not start or continue to use the Services.

If there is any conflict between these T&C and any other localised terms and conditions governing the use of and access to the Services to which you have consented, the localised terms and conditions shall prevail. The English language version of these T&C shall be the prevailing version in the event of any discrepancy between any translated versions of these T&C.

15. Subscription

You may purchase a premium access subscription, which shall provide you with extended possibilities within Banuba App (“Subscription”). Subscriptions may be available at different fees chargeable for a set period of time specified in the App (“Subscription Period”).  Payment will be taken from your iTunes or Google Play account (“Account”) when you confirm the Subscription.

Trial Subscription is offered free of charge for certain period of time from activation specified in the App. If you do not cancel the Subscription within said period, Subscription Fee shall be taken from your Account when the trial period expires. Please note that your Subscription begins immediately after the activation of a trial Subscription, not after the seven-days trial period.

Subscription is renewable automatically, unless you cancel it at least 24 hours before the expiry of the current Subscription. 

To manage your Subscriptions (for iTunes account) visit:

For Google play account visit:

Subscription Fee shall be taken from your Account during 24 hours preceding the expiry of the current Subscription. In case Subscription Fee cannot be taken from your Account due to absence of monetary funds, invalidity of credit card or for any other reasons, your Subscription is automatically cancelled.

Once you have bought a Subscription, you can manage it and switch off automatic renewal at any time after the purchase in your Account setting. you cannot cancel you current Subscription if it has already been activated. Except when required by law, paid Subscription Fees are non-refundable.

Banuba, in its sole discretion and at any time, may modify the Subscription Fee. Any Subscription Fee change will become effective at the end of the current Subscription period. You will be provided a reasonable prior notice of any change in Subscription Fee. If you do not take action to agree to the increase in Subscription Fee, your Subscription shall expire at the end of the current Subscription period.

You acknowledge and agree that all billing and transaction processes are handled by App Store or Google Play, from whose platform you downloaded the App, and are governed by their terms and conditions. If you have any payment related issues, then you need to contact App Store or Google Play directly.

16. Governing Law

This Agreement and any matters relating hereto shall be governed by, and construed in accordance with, the laws of Hong Kong. Each party irrevocably agrees that the relevant courts of Hong Kong shall have the exclusive jurisdiction in relation to any claim, dispute, or difference concerning this Agreement and any matter arising therefrom and irrevocably waives any right that it may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. Your use of the Services may also be subject to other local, state, national, or international laws.

Banuba and you agree that if you are a user of Services located in the United States or Canada, each of we and you may bring disputes against the other only on its or your own behalf, and not on behalf of any other person or entity, or any class of people. We and you each agree not to participate in a class action, a class-wide arbitration, disputes brought in a private attorney general or representative capacity, or consolidated disputes involving any other person or entity in connection with any dispute.

17. Term and Termination

These T&C come into force from the moment of your first use of the Services. You may terminate these T&C by simply deleting Banuba mobile App or at any time by sending us a written notice of the termination.

After termination of these T&C for any reason whatsoever any rights, obligations and/or liabilities accrued before the date of termination shall continue in force until their full completion.

You acknowledge and agree that we are authorized to block your access to the Services for any violation of these T&C.

We may terminate these T&C with immediate effect at any time, unless circumstances dictate that we legally or practically cannot do so. You acknowledge, that we are not obliged to explain you the reasons for terminating these T&C and your access to the App. 

Upon termination you shall cease all use of the Services, and destroy all copies, full or partial, of Banuba mobile App.

18. Export Control

You agree to comply with all applicable export and reexport control laws and regulations, including the Export Administration Regulations (the EAR), trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control (OFAC), and the International Traffic in Arms Regulations (the ITAR). Specifically, you agree that you shall not – directly or indirectly – sell, export, reexport, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Banuba or Banuba App under these Agreements to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations. This export control clause shall survive termination or cancellation of these Agreements.

19. Miscellaneous

You acknowledge and agree you shall not assign, transfer, charge, create a trust over or otherwise deal in your rights and/or obligations under these T&C (or purport to do so). We reserve the right to assign these T&C, in whole or in part, at any time without further notice to you.

If a provision of these T&C is or become illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision hereof or the validity or enforceability in other jurisdictions of that or any other provision hereof.

All provisions of these T&C which by their nature extend beyond the expiration or termination of these T&C, including, without limitation, the sections relating to legal use restrictions, prohibited activities, dispute resolution, will continue to be binding and operate after the termination or expiration of these T&C.

The headings in these T&C are for reference only and do not affect the construction or interpretation of any provision.

Nothing in these T&C give you a right to use any of Banuba’s trade names, trademarks, service marks, logos, domain names, or other distinctive brand features.

Neither failure nor delay on the part of Banuba to exercise any right, remedy, power or privilege hereunder shall operate as a waiver thereof, or of the exercise of any other right, remedy, power or privilege.

Nothing in these T&C shall create or confer any rights or other benefits in favour of any third parties not party to these T&C.

Nothing in these T&C shall create or be deemed to create a partnership, agency, trust arrangement, fiduciary relationship or joint venture between You and Us.

These T&C constitutes the entire understanding and agreement between Banuba and you regarding the Services and supersedes any prior agreement, understanding or arrangement between us and you.

19.1 Force-Majeure

If we fail or delay the performance of any obligation under these T&C due to the reasons of the occurrence of events which are beyond our control, including, but not limited to acts of God, Government restrictions, wars, insurrections, transmission or system failures, failure or interruption in the provision of telecommunications or broadband services and failure or shortage of power supplies or equipment, such failure or delay does not constitute a breach of these T&C.

20. Updates

We may automatically check your version of Banuba mobile App. We are of no obligation to make available any updates. However, we may offer you to download and install updates.

21. Communications

Leaving email on the Site, you are, by default, opted in to receive email communications, including marketing communications, from Banuba («Email Communications»).

Please, do not share your email with us, if you do not wish to receive communications from Banuba.

You may request to opt out of receiving marketing communications from Banuba. Please address Your inquiry to [email protected]

22. App and Services Modification

Banuba reserves the right to suspend, modify, discontinue, remove or add any features or functionalities in the App and/ or the Services, temporarily or permanently, in its absolute discretion with immediate effect and without an obligation to notify you and we shall not be liable in any way whatsoever for any loss suffered as a consequence or any decision made by us in this regard.

23. Questions

If You have any questions about these T&C, please, do not hesitate to contact us via [email protected]